Finding Loan Information at NSLDS

If you find yourself in repayment trouble because you have lost track of your loans, you can visit the National Student Loan Data System's website at or call the Federal Student Aid Information Center toll-free at 800-4-FED-AID or TDD 800-730-8913.

To set up an account and access your records, you'll need:

  • Your Social Security number
  • First two letters of your last name
  • Date of birth
  • PIN that you were assigned if you completed the FAFSA online. If you have forgotten your PIN or never received one, visit the PIN website at

You'll find information on more than 20 types of federally funded loans and can determine:

  • Your loan amounts
  • The name of the loan holder or servicer
  • The loan guarantor if there is one
  • The college or university associated with each loan

If you have a dispute with your school, lender, or guarantor regarding a federal education loan, and you've been unable to resolve the issue, you may contact the US Department of Education's Student Loan Ombudsman's office:

On-line assistance:
FSA Ombudsman Group
P.O. Box 1843
Monticello, KY 42633
If you have private education loans, however, there's no central database with that information. You'll have to keep up to date on the loan status with your lender.
The NSLDS website is a valuable tool for keeping up to date on your federal loans. The URL is If you know who your servicer is you can contact them. You can find contact information at: